Help Center

We use the following carriers and options for different parts of the world:Canada: Canada PostUSA: Canada Post and DHLOther countries: DHL only

Yes, we ship to anywhere in the world. 

Orders are shipped usually within two days after being placed on our website. If you need your order to be shipped urgently, please contact us to check availability. If possible, we can rush some order upon request and an additional fee may be charged for rushed order.Once the parcel is shipped, it will take the number of days or weeks of the shipping method chosen. You will receive an email with a tracking number, where you can check the status of your shipment. 

Shipping costs vary according to several factors, such as:Products chosenLocation of the deliveryShipping option chosenWhen you go to the checkout at our store, please provide your full address information and then proceed to shipping to verify the available options to your location.These are live rates and they are already discounted due to the contract we have with our carriers. We only charge a small extra amount for handling.

Crutches and crutch accessories are considered medical goods, and they are usually tax-exempt on many countries. Our team uses the proper coding for medical goods and clearly identifies the boxes to ensure that clients are not charged for customs for these items. However. international taxes might be applied depending on your country's taxes policy. Please note that we have no control over each country's decision and we cannot reverse or give a refund for customs or taxes charges. Some of our clients had to pay customs to receive their products and we have no say in that decision. Customs duty is calculated as a percentage of the customs value of the goods and is a full responsibility of the client. If you buy products that are not considered medical goods, such as skin care or sweat control products, you will be charge taxes to clear customs. based on the price paid for the goods, the insurance costs and the shipping costs.